Account & subscription
Your Voyando account, users, your subscription and the app.
- Where can I enter my company name or VAT number?
- How do I add an extra user to my Voyando account?
- Where can I find the invoice for my Voyando subscription?
Voyando Help Centre
How can we help you?
130 articles and step-by-step guides with screenshots, from your first booking to your own website.
Topics
All the guides, organised in the same way as the menu on your dashboard.
Your accommodation
Name, description, photos, house rules and area information.
- How do I switch my accommodation on or off?
- How do I add local area information?
- How do I change the order of my photos?
Bookings & calendar
Creating and cancelling bookings, options, blocks and your availability.
- How do I cancel or delete a booking?
- How can I change the check-in and check-out dates?
- How do I block an extra cleaning day after a booking?
Rates & discounts
Nightly prices, seasonal rates, extra costs, discount codes and promotions.
- How do I set a period rate?
- How do I adjust my nightly rate and restrictions?
- Set up additional charges and surcharges for bookings made via your website
Payments & invoices
Payment requests, automatic payments, deposits, payouts and invoices.
- How do I set up automatic payments?
- How do I create an invoice for my guest?
- How do I set my payment terms?
E-mail & communication
E-mail templates, automatic messages, review requests and your guests.
- How do I set up an automated email?
- How do I schedule automated e-mails for one booking?
- How can I send an email template manually?
Channel manager & integrations
Airbnb, Booking.com, VRBO, Agoda, iCal calendars, Google Calendar and Chekin.
- How do I change the cleaning fees on Airbnb?
- How do you add guest messages to Voyando via a platform?
- How do I link a Google Calendar?
Your website
Content, design, pages, blogs, reviews, languages and your own domain.
- How do I change the colour scheme of my website?
- How do I add a Google or Facebook tag or pixel?
- [Multisite] How do I change the featured image on my overview page?
Reviews
Read and answer reviews, show them on your website and ask guests for a review.
- How do I accept a review?
- How do I set up an automatic review request?
- How can I manually add a review to my website?
Popular articles
What other landlords read most often.
How do I set up automatic payments?Payments & invoices
How do I set a period rate?Rates & discounts
How do I accept a review?Reviews
How do I change the colour scheme of my website?Your website
How do I change the cleaning fees on Airbnb?Channel manager & integrations
How do I set up an automatic review request?Reviews
Can’t find your answer here?
Our support team will be happy to help you. Please email us or call us on weekdays, and we’ll look into it with you.